Cancellation and Refund Policy

Last Updated: 22 January, 2025

1. Introduction

EG International Academy is committed to providing quality online courses and ensuring our users' satisfaction. This policy outlines the terms for cancellations and refunds.

2. Cancellation Policy

If you wish to cancel your registration for a course, please contact us at least 72 hours before the course start date. Cancellations made less than 72 hours before the start date will not be eligible for a refund.

3. Refund Eligibility

Refunds are available under the following conditions:

• Cancellations made at least 72 hours before the course start date.
• Technical issues that prevent access to the course materials, verified by our support team.
• Errors in the course content that significantly impact learning outcomes, verified by our content team.

4. Refund Process

To request a refund, please contact our support team at support@egacademy.org.in with your registration details and reason for refund. Our team will review your request and respond within 7 working days.

5. Refund Method

Refunds will be credited using the original payment method used during registration within 10 days.

6. Non-Refundable Courses

Certain special courses or events may be marked as non-refundable. In such cases, this will be clearly stated during the registration process.

7. Contact Information

If you have any questions or concerns about our cancellation & refund policy, please call us at +91 120 510 6662 or send an email at support@egacademy.org.in.